CRM Tools

Customer Relationship Management (CRM) systems have recently become the buzzword in the business community. Many packaged CRM products already exist on the market today. So why would DiscoverTec worry about CRM tools? It's simple really... we know that we can deliver a custom CRM system that will fit your company better than a packaged CRM solution.

CRM systems handle all facets of contact with your customers. Whether your sales team calls on new prospects, project managers work on client projects, employees are emailing clients back and forth, or you want to send an email to all of your customers announcing a new store opening - all of these tasks can be handled through a custom designed CRM system. An important part of each CRM system is robust reporting. You can use pre-recorded reports, build your own custom reports or create automatic reports that execute every Monday and results get emailed to the executives.

Your employees will be able to access and enter information into the CRM system via a variety of interfaces: MS Outlook, web interface, windows application or others. Employees will see different screens and have different levels of access depending on their department such as marketing, accounting, sales, warehouse operations, etc.

If your company has an existing CRM system in place or you are ready to purchase a packaged CRM solution, let DiscoverTec guide you through the set up, deployment and support process. DiscoverTec can also customize your packaged CRM solution to fit all of your business needs.

Contact DiscoverTec's analytists to help you decide which route is the best for your company today.